Thanks for supporting a small maker studio. Because nearly everything we sell is made to order — 3D-printed or laser-engraved specifically for you — our return policy is a little different from a big-box store. Please read this before ordering.
Made-to-Order and Custom Items
Most CornerCAD products are printed or engraved on demand, and many are personalized. Because these cannot be restocked or resold, made-to-order and custom or personalized items are not eligible for return or refund for a change of mind. Please double-check your selection — including color, size, and any personalization — before you order.
The one exception: non-customized coasters (plain, non-personalized) may be returned for a refund within 14 days of delivery if they are unused and in their original condition. Email us first (see below) — return shipping is not included, and original shipping is non-refundable.
Damaged, Defective, or Incorrect Items
We stand behind our work. If your item arrives damaged, defective, or not what you ordered, email [email protected] within 14 days of delivery with your order number and a few photos, and we will make it right with a replacement or refund — your choice.
Changes and Cancellations
Because we begin making your item soon after you order, we can only change or cancel an order before production has started. Email us as soon as possible at [email protected] and we will do our best to help.
How to Start a Return or Claim
Please do not ship anything back without contacting us first. Email [email protected] and we will confirm what is needed and give you the return details. Returns sent without prior authorization may not be accepted.
Refunds
Once an approved return or claim is processed, we will issue your refund to the original payment method (via Square). Refunds typically appear within 5–10 business days, depending on your bank or card issuer.
Return Shipping
Return shipping is not included. For approved returns of non-defective items (such as the coaster exception above), you are responsible for the cost of return shipping, and original shipping charges are non-refundable. For damaged or defective items, we typically resolve the issue with a replacement or refund based on the photos you provide, so a return usually is not necessary.
Questions
We are a small team and happy to help — email [email protected].